Job Description
Join the Heart of Cleveland’s Hospitality Scene
We are currently seeking a dedicated and professional Front Desk Agent to join our exceptional team for our weekend shifts. If you thrive in a dynamic environment and enjoy creating memorable experiences for guests, this is the perfect opportunity for you.
As a Front Desk Agent, you will serve as the welcoming face of The Grandview Hotel. We pride ourselves on luxury service and attention to detail, and we are looking for someone who shares our passion for excellence.
Why Choose Us?
- Competitive hourly pay ($15 - $18/hr)
- Flexible weekend schedules
- Employee discounts on dining and amenities
- Opportunities for career growth within the hotel group
Responsibilities
- Manage efficient and accurate guest check-ins and check-outs using our property management system.
- Answer and redirect incoming phone calls and emails with a polite and professional demeanor.
- Address guest inquiries, requests, and complaints immediately with a solution-oriented approach.
- Monitor and maintain the cleanliness, order, and aesthetic appeal of the lobby and front desk area.
- Process payments and reconcile daily financial transactions accurately.
- Provide local recommendations and concierge services to enhance the guest stay.
- Assist in coordinating with housekeeping and maintenance staff to resolve guest issues.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in hospitality, front desk operations, or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Must be available to work weekends (Saturday and Sunday).
- Proficiency with computers and standard office software (MS Office, Opera, or similar PMS).
- Ability to stand for extended periods and lift light objects as needed.