Job Description
Are you a people-person looking for a rewarding role in the heart of Los Angeles? The Luxe Hotel Group is seeking a friendly and professional Front Desk Agent to join our dynamic team, specifically for our high-volume weekend shifts.
We offer a fantastic opportunity for candidates with no prior experience. Our comprehensive training program ensures you feel confident and ready to greet our guests with the warmth and efficiency they deserve.
Why Join Us?
- Great Pay: Competitive hourly rate of $18.00 - $22.00.
- No Experience Needed: We value attitude and personality over prior history.
- Flexible Schedule: Focus on your weekend availability with a supportive team environment.
- Growth Opportunities: Clear pathways to advance within the hospitality industry.
Join us in creating unforgettable experiences for our guests in the City of Angels.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests, ensuring a positive first impression.
- Check-In/Check-Out: Efficiently process guest registrations, payments, and key issuance using our property management system.
- Guest Services: Answer incoming calls, respond to guest inquiries via email or in-person, and make reservations as needed.
- Mail and Packages: Sort, distribute, and notify guests of incoming mail and deliveries.
- Lobby Management: Maintain the cleanliness and organization of the front desk and lobby areas.
- Problem Solving: Address guest complaints or issues promptly and escalate to management when necessary.
Qualifications
- Attitude: A friendly, outgoing, and professional demeanor with a strong desire to help others.
- Availability: Must be available to work weekends (Saturday and/or Sunday).
- Communication: Excellent verbal and written communication skills in English.
- Technology: Basic computer proficiency and the ability to learn new software quickly.
- Education: High school diploma or GED preferred (equivalent experience accepted).
- Physical Requirements: Ability to stand for extended periods and lift light objects (up to 20 lbs).