Job Description
Welcome to The Grand Miami Resort & Spa, where luxury meets the vibrant energy of South Beach. We are currently seeking dedicated Front Desk Agents and Concierge Staff to join our exclusive weekend team.
If you thrive in a fast-paced environment and love providing exceptional guest experiences, we want to meet you. This role offers a fantastic opportunity to work some of the most exciting nights and days in Miami.
Why Join Us?
- Competitive hourly pay ($18 - $25).
- Flexible weekend shifts (Saturday & Sunday).
- Employee discounts at our on-site restaurant and spa.
- A vibrant, inclusive work culture.
Take the next step in your hospitality career today.
Responsibilities
- Execute front desk operations, including check-in, check-out, and luggage handling with precision and warmth.
- Manage reservations and assist guests with special requests, ensuring a personalized stay.
- Maintain the pristine appearance of the lobby and common areas to uphold our luxury standards.
- Process payments accurately and handle guest inquiries via phone and email efficiently.
- Collaborate with housekeeping and maintenance teams to resolve any guest concerns immediately.
- Upsell hotel amenities and services to maximize revenue opportunities.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous experience in hotel front desk or concierge services preferred.
- Must be available to work weekends (Saturday and Sunday).
- Strong interpersonal and communication skills.
- Proficient in hotel management software (e.g., Opera, SkyTouch).
- Professional appearance and demeanor at all times.