Job Description
Are you a polished, detail-oriented professional looking for a weekend role in the heart of Milwaukee? The Grand Milwaukee is seeking a dedicated Front Desk Agent to join our premium hospitality team. We offer a dynamic work environment, competitive pay, and the opportunity to be the first face our guests see.
We are looking for individuals who thrive in a fast-paced setting and are committed to delivering 5-star service. If you have excellent communication skills and a passion for hospitality, we want to hear from you.
Responsibilities
- Execute smooth check-in and check-out procedures for guests with efficiency and warmth.
- Manage the front desk operations, including answering phones, responding to emails, and managing correspondence.
- Utilize hotel management software (PMS) to update guest information and process reservations accurately.
- Maintain a welcoming and organized lobby area, ensuring all public spaces are pristine.
- Assist guests with inquiries regarding local attractions, dining, and transportation.
- Process payments and handle cash transactions with strict accuracy and adherence to company policy.
Qualifications
- High school diploma or equivalent required; previous hotel or customer service experience is a plus.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Proficient in Microsoft Office Suite and hotel property management systems.
- Strong interpersonal and communication skills with a focus on customer satisfaction.
- Ability to work independently and solve problems effectively under pressure.
- Valid driver’s license and a clean driving record.