Job Description
Welcome to the heart of Minneapolis, where we are seeking a dedicated and charismatic Front Desk Agent to join our elite hospitality team. We specialize in providing exceptional weekend experiences for our guests, and we are looking for someone who thrives in a fast-paced environment and loves making people feel at home.
As a Front Desk Agent, you will be the first point of contact for our valued guests. You will manage the front desk operations, ensuring smooth check-ins and check-outs, answering inquiries, and resolving any issues with a smile. Your role is crucial in maintaining our high standards of service and guest satisfaction.
Why join us?
- Competitive hourly wage ($18.00 - $22.00)
- Flexible scheduling focused on weekend shifts
- Opportunities for growth within the hotel
Responsibilities
- Check guests in and out efficiently using our property management system.
- Provide exceptional customer service by answering phones and responding to emails.
- Handle cash transactions and credit card processing accurately.
- Ensure the lobby and front desk areas are clean and welcoming.
- Resolve guest complaints and inquiries in a professional and timely manner.
- Collaborate with housekeeping and maintenance to ensure room readiness.
Qualifications
- Previous experience as a Front Desk Agent or in a similar hospitality role.
- Must be available to work weekends (Friday, Saturday, Sunday).
- Strong computer skills and proficiency with MS Office and PMS software.
- Excellent verbal and written communication skills.
- A friendly, approachable, and professional demeanor.
- High school diploma or equivalent required.