Job Description
Launch your hospitality career with Grand Plaza Hotels! We're seeking energetic Front Desk Agents for our weekend shifts in Los Angeles. No prior experience required – we provide comprehensive training! As the first point of contact for our guests, you'll create memorable experiences while developing valuable customer service skills. This role offers flexible weekend hours and a supportive team environment perfect for students or career changers.
Responsibilities
- Guest check-in/out procedures with efficiency and professionalism
- Manage reservations and room assignments using hotel software
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with valet and concierge services as needed
Qualifications
- No experience required – open to all backgrounds
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Weekend/holiday availability (Sat/Sun shifts)
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods
- High school diploma or equivalent