Job Description
Join our award-winning hospitality team at Grand City Hotels Milwaukee! We're seeking dedicated Night Shift Associates to ensure exceptional guest experiences during our most critical operational hours. This is your opportunity to thrive in a dynamic overnight environment while earning competitive compensation and comprehensive benefits. Enjoy a flexible schedule, complimentary hotel stays, and career advancement opportunities in Milwaukee's premier hospitality destination.
Responsibilities
- Deliver exceptional guest service during overnight hours including check-ins, check-outs, and concierge support
- Monitor security systems and respond to emergency situations following established protocols
- Manage front desk operations, process payments, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Conduct nightly audits of room status and financial transactions
- Prepare operational reports for management review
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel or customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Basic knowledge of hotel management systems (e.g., Opera, PMS)
- Valid Wisconsin driver's license
- Flexible availability including weekends and holidays
- Ability to stand/walk for extended periods