Job Description
We are looking for a dedicated and personable Front Desk Agent to join our high-performing team in Portland Or - Illinois. As a key member of our hospitality staff, you will be the first point of contact for our guests, setting the tone for a memorable stay. If you are available for weekend shifts and possess a passion for service, we want to hear from you.
Our ideal candidate is organized, energetic, and ready to ensure our guests receive top-tier service from check-in to check-out.
Responsibilities
- Greet and Welcome: Provide a warm welcome to guests upon arrival and assist with check-in procedures efficiently using our property management system.
- Guest Assistance: Respond to guest inquiries, requests, and complaints in a professional and timely manner to ensure high satisfaction levels.
- Operations Support: Handle front desk operations including answering multi-line phones, managing mail and messages, and processing payments accurately.
- Security and Access: Manage key cards and room access, ensuring the safety and privacy of all guests.
- Lobby Maintenance: Maintain the cleanliness and organization of the front desk area and lobby.
- Collaboration: Communicate effectively with housekeeping and maintenance teams to address guest needs promptly.
Qualifications
- Experience: Previous experience as a Front Desk Agent or Receptionist in the hospitality industry is preferred.
- Availability: Must be available to work weekends (Friday, Saturday, and/or Sunday).
- Skills: Proficient in Microsoft Office Suite and property management software.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Education: High school diploma or GED required.
- Interpersonal: Ability to work well in a team environment and handle high-pressure situations with grace.