Job Description
Are you passionate about creating unforgettable guest experiences? Grand Horizon Hotels is seeking a dedicated Hotel Front Desk Associate to join our vibrant team in Orlando, Florida. As a key member of our front-of-house operations, you will be the first point of contact for our guests, ensuring their stay is seamless, comfortable, and memorable.
We offer a competitive salary, comprehensive benefits, and a supportive environment where your growth matters. Whether you are an experienced hospitality professional or looking to start your career in the hotel industry, we want to hear from you.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive medical, dental, and vision insurance.
- Employee discount on hotel stays and dining.
- Flexible scheduling and opportunities for advancement.
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Check guests in and out efficiently using hotel management software (e.g., Opera, MS Excel).
- Manage room assignments, reservations, and special guest requests.
- Handle guest inquiries, complaints, and feedback with empathy and effective problem-solving skills.
- Process payments, handle billing issues, and reconcile daily cash drawers.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent (GED) required; some college preferred.
- Previous experience in hospitality, customer service, or reception is a plus but not mandatory for entry-level candidates.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Proficiency in Microsoft Office and basic computer operations.
- Attention to detail and a professional appearance.
- Valid driver's license and reliable transportation.