Job Description
Are you a customer service enthusiast looking for a rewarding weekend role in the heart of Seattle? The Grand Seattle Hotel is seeking a dedicated Front Desk Agent to join our dynamic team. We pride ourselves on providing exceptional hospitality experiences to our guests, and we need someone with a friendly demeanor and a problem-solving mindset to help us maintain our high standards.
As a Weekend Shift Agent, you will be the first point of contact for our valued guests, ensuring a seamless check-in and check-out experience. If you are looking for a job that offers flexibility, competitive pay, and a vibrant work environment, we want to hear from you.
Why Join Us?
- Competitive hourly rate of $18.00 - $22.00
- Flexible weekend schedules (Saturday & Sunday)
- Employee discounts on dining and room stays
- Opportunities for career advancement within the hospitality industry
Responsibilities
- Check guests in and out efficiently, verifying payment methods and collecting necessary registration information.
- Answer incoming calls and emails promptly, addressing inquiries regarding hotel amenities, local attractions, and reservations.
- Manage the front desk operations during peak weekend hours, including managing the lobby area and concierge services.
- Handle guest complaints and requests with grace and efficiency, escalating complex issues to the manager when necessary.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Assist with other hotel duties as needed, such as housekeeping coordination or assisting guests with luggage.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality, customer service, or hotel operations is preferred.
- Must be available to work weekends (Saturday and Sunday).
- Proficiency in MS Office suite (Word, Excel, Outlook).
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Fluency in English; bilingual candidates are a plus.