Job Description
Are you looking for a stable and rewarding career in hospitality with a great weekend schedule? The Tampa Bay Hospitality Group is currently seeking a friendly and professional Front Desk Agent to join our luxury resort team. We pride ourselves on exceptional guest service, and we are looking for individuals who are eager to learn and grow.
Why Choose Us?
- No Experience Required: We provide comprehensive training for the right candidate.
- Weekend Focus: Enjoy your weekdays off while earning a competitive hourly rate.
- Growth Opportunities: We value internal promotion and career development.
Join us in creating unforgettable stays for visitors from around the world.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival and departure.
- Check-in/Check-out: Efficiently process guest registrations, payments, and room keys using property management systems.
- Communication: Answer multi-line phone systems, respond to guest emails, and address inquiries promptly.
- Problem Solving: Handle guest complaints and special requests with patience and grace, escalating complex issues to management.
- Concierge Services: Offer local recommendations, arrange transportation, and assist with luggage handling.
- Front of House: Maintain the cleanliness and organization of the front desk area and lobby.
Qualifications
- Education: High school diploma or GED is preferred.
- Experience: Previous customer service or front desk experience is a plus, but not required.
- Skills: Strong verbal communication skills and a professional appearance.
- Technical: Basic computer literacy and typing proficiency.
- Availability: Must be available to work weekends (Friday, Saturday, Sunday).