Job Description
Welcome to The Mount Washington Hotel, where history meets luxury. We are currently seeking dedicated Weekend Hospitality Associates to join our dynamic team in Baltimore, Maryland. If you thrive in a fast-paced environment and enjoy providing exceptional guest experiences, we want to hear from you! Our weekend shifts offer a fantastic opportunity to balance work with personal commitments while working for one of the region's premier hospitality brands.
Why Join Us?
- Competitive hourly wage ($16.00 - $22.00).
- Flexible weekend schedules to suit your lifestyle.
- Employee discounts on dining and amenities.
- Professional development and growth opportunities.
- A supportive and inclusive work environment.
Responsibilities
- Manage front desk operations, including check-ins, check-outs, and managing reservations efficiently.
- Provide exceptional customer service to guests, answering inquiries and resolving issues promptly.
- Answer and screen phone calls, routing them to the appropriate department or extension with professionalism.
- Process guest payments accurately and handle cash and credit transactions.
- Maintain the cleanliness and professional appearance of the reception area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Qualifications
- High school diploma or GED is required.
- Previous experience in a hotel or hospitality setting is a plus but not mandatory.
- Must be available to work flexible weekend shifts (Saturday and Sunday).
- Strong computer literacy and experience with property management systems.
- Excellent verbal communication and interpersonal skills.
- Ability to stand for extended periods and lift moderate weights.