Job Description
Welcome to the heart of Virginia Beach! We are seeking a dedicated Front Desk Agent to join our dynamic hospitality team. If you thrive in a fast-paced environment and love making guests feel at home, this is the role for you. We offer a competitive hourly wage and a fantastic team culture.
As a Weekend Shift Agent, you will be the first point of contact for our valued guests, ensuring their stay is nothing short of exceptional. Whether it's a quick check-in or resolving a special request, your attention to detail will make all the difference.
Responsibilities
- Check guests in and out efficiently, ensuring accuracy of all billing information.
- Answer incoming calls with a warm, professional tone and manage correspondence.
- Address guest inquiries and resolve issues promptly to ensure a 5-star experience.
- Assist with luggage handling and valet services when necessary.
- Monitor front desk security and ensure the lobby is presentable at all times.
- Manage key card distribution and room assignments.
Qualifications
- Previous front desk or guest services experience is preferred.
- Strong communication and interpersonal skills.
- Must be available to work weekends (Friday, Saturday, Sunday).
- Proficiency in MS Office and hotel PMS software.
- Professional appearance and demeanor.
- Ability to work flexible hours, including holidays during peak season.