Job Description
Are you a charismatic hospitality professional looking to make an impact? The Grand Washington Hotel is seeking an enthusiastic Front Desk Agent to join our premium weekend team.
As the face of our hotel, you will create lasting first impressions for our guests visiting the nation's capital. This role offers a fantastic opportunity to work in a high-energy environment with competitive pay and a supportive team culture.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Weekend Warrior Benefits: Enjoy your weekdays off with our exclusive weekend shifts.
- Professional Growth: Clear pathways for career advancement within a luxury brand.
We are looking for someone who is reliable, detail-oriented, and ready to provide exceptional guest service.
Responsibilities
- Greet and welcome guests warmly upon arrival, managing check-in and check-out processes efficiently.
- Handle guest inquiries via phone, email, and in person with patience and professionalism.
- Process payments and manage reservations using the hotel Property Management System (PMS).
- Assist guests with directions, local recommendations, and concierge services.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Address and resolve guest complaints or concerns immediately to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required; previous hospitality experience is a plus.
- Previous experience as a Front Desk Agent or Receptionist is preferred.
- Strong computer literacy, specifically with Windows and hotel software (e.g., Opera, Micros).
- Excellent verbal and written communication skills in English.
- Ability to stand for extended periods and lift up to 20 lbs.
- Must be available to work weekends (Friday, Saturday, Sunday) and holidays.
- A friendly, positive attitude and a passion for customer service.