Job Description
Join our award-winning team at Grand Hotel Detroit as a Front Desk Agent for weekend shifts! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown. This role is perfect for hospitality enthusiasts seeking flexible weekend hours while building a rewarding career in luxury hotel operations. Enjoy competitive compensation, free parking, and a vibrant workplace culture.
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage room assignments and maximize occupancy rates
- Handle guest inquiries with exceptional service standards
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work independently during weekend shifts
- Valid Michigan hospitality certification preferred
- Flexible availability including weekends and holidays
- Basic knowledge of Detroit attractions and transportation