Job Description
Join our vibrant team at Grand Plaza Hotel, Cleveland's premier destination for luxury hospitality. We're seeking energetic Weekend Shift Associates to deliver exceptional guest experiences during our busiest periods. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of downtown Cleveland. Perfect for students, parents, or anyone seeking weekend work-life balance.
Responsibilities
- Provide exceptional front desk service including check-in/check-out processes
- Manage guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate guest records
- Execute safety and security protocols
- Assist with event setup and guest functions
- Uphold brand standards through consistent service delivery
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work weekends and holidays reliably
- Basic computer proficiency with reservation systems
- Valid Ohio driver's license (if valet duties required)
- Flexible availability including nights and early mornings
- Professional appearance and positive attitude
- Ability to stand for extended periods