Job Description
Are you passionate about creating unforgettable guest experiences?
Riverside Hotel Group is seeking a dedicated Hotel Guest Services Associate to join our dynamic team in the heart of Jacksonville, Florida. We pride ourselves on delivering luxury service and offer the stability of weekly pay for our hardworking staff.
As a key member of our front-of-house team, you will be the face of our brand, ensuring every guest feels welcomed, valued, and attended to with the utmost care. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you.
Why Join Riverside Hotel Group?
- Get paid every week with our reliable payroll system.
- Comprehensive training and career advancement opportunities.
- Employee discounts on dining, spa services, and room bookings.
- A supportive, team-oriented work culture in beautiful Jacksonville.
We are looking for a self-motivated individual to manage the front desk operations, handle inquiries, and maintain the highest standards of hospitality.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a positive first impression and addressing immediate needs.
- Check-In/Check-Out: Efficiently manage the registration process, including verifying identification, processing payments, and issuing room keys using property management software.
- Concierge Services: Provide accurate information regarding local attractions, dining, and transportation options to enhance the guest stay.
- Issue Resolution: Handle guest complaints and requests promptly and professionally, escalating complex issues to management when necessary.
- Lobby Maintenance: Monitor the lobby area to ensure it remains clean, organized, and welcoming at all times.
- Communication: Collaborate with housekeeping, maintenance, and restaurant staff to ensure seamless operations and guest satisfaction.
Qualifications
- Experience: Previous experience in hospitality, customer service, or hotel front desk operations is preferred but not required.
- Education: High school diploma or GED is required.
- Skills: Proficiency in MS Office and hotel Property Management Systems (PMS) is a plus.
- Communication: Excellent verbal and written communication skills with a friendly, professional demeanor.
- Availability: Must be willing to work flexible shifts, including weekends, holidays, and evenings.
- Language: Bilingual skills (English/Spanish) are highly valued.