Job Description
Are you a people person looking for Daily Pay opportunities in Cleveland?
Join the Premier Hospitality Group and be the face of our brand! We are currently seeking a dynamic and professional Front Desk Agent to join our high-energy team. Whether you are an experienced hospitality professional or looking to start your career, we offer a supportive environment, flexible scheduling, and the unique benefit of Daily Pay options.
In this role, you will be the first point of contact for our guests, ensuring their stay is comfortable, memorable, and hassle-free. If you thrive in a fast-paced environment and love connecting with people, we want to hear from you.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check-In/Check-Out: Process reservations and registrations efficiently using property management software.
- Communication: Handle incoming calls, emails, and inquiries promptly and professionally.
- Problem Solving: Address guest complaints or issues immediately and escalate to management when necessary to ensure guest satisfaction.
- Front Desk Operations: Manage the front desk area, including maintaining a tidy reception space and handling cash/credit transactions accurately.
- Information Dissemination: Provide guests with accurate information about local attractions, dining, and services.
Qualifications
- Experience: Previous experience in hospitality, reception, or customer service is preferred but not required for enthusiastic candidates.
- Education: High school diploma or GED required.
- Skills: Proficiency in MS Office and Property Management Systems (PMS).
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: Must possess a professional appearance and demeanor.
- Availability: Must be available to work weekends, holidays, and varying shifts.