Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets Midwestern charm. We're seeking passionate hospitality professionals to deliver exceptional guest experiences during our high-traffic weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in Chicago's vibrant downtown. Perfect for students, second-job seekers, or hospitality enthusiasts seeking weekend work-life balance.
Why Work With Us?
- Comprehensive training and certifications
- Employee discounts on hotel stays and dining
- Health benefits (part-time eligible)
- Free parking in downtown Chicago
- Recognition programs for top performers
Responsibilities
- Check in/out guests efficiently with warm hospitality
- Manage reservations and room assignments
- Handle billing inquiries and payment processing
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints with professionalism
- Maintain accurate guest records in PMS system
- Upsell hotel amenities and local attractions
- Ensure lobby area remains pristine and welcoming
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work weekends and holidays reliably
- Proficiency with reservation systems (Opera, Marriott Bonvoy)
- Basic knowledge of Chicago attractions and transportation
- Attention to detail and multitasking ability
- Positive attitude under pressure
- Must be 18+ and eligible to work in the US