Job Description
Join our award-winning Atlanta hotel team as a Weekend Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during peak weekend operations. If you thrive in fast-paced environments and take pride in creating memorable stays, this role is your gateway to hospitality excellence.
Enjoy competitive hourly rates, complimentary meal privileges, and opportunities for career advancement within our luxury hotel chain. Perfect for students or professionals seeking flexible weekend schedules while building transferable skills in customer service and operations management.
Responsibilities
- Check in/out guests efficiently using hotel management systems while maintaining accuracy in billing and room assignments
- Handle guest inquiries via phone, email, and in-person with prompt resolution of issues and special requests
- Process payments, manage reservations, and maintain detailed guest records in compliance with privacy regulations
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless guest operations
- Upsell hotel amenities, dining packages, and local attractions to enhance guest experiences
- Maintain a professional lobby atmosphere and manage key security protocols
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera, Opera Cloud preferred)
- Exceptional communication skills with ability to multitask in high-pressure situations
- Valid Georgia driver's license with clean driving record (for valet coordination)
- Flexible availability covering Friday evenings, Saturdays, and Sundays
- Basic knowledge of Atlanta attractions and transportation systems
- Ability to stand for extended periods and lift up to 25 lbs