Job Description
Join our award-winning team at Grand Hotel Sacramento as a Front Desk Agent where your exceptional customer service skills shine! We offer weekly pay, competitive benefits, and a vibrant work environment in the heart of California's capital. As the first point of contact for our guests, you'll create memorable experiences while managing check-ins, reservations, and guest inquiries with professionalism and efficiency.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel systems
- Handle reservation modifications and confirmations
- Resolve guest concerns promptly and escalate when necessary
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Maintain accurate guest records and confidential information
- Assist with valet services and concierge requests
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- Valid California driver's license (for valet duties)
- High school diploma or equivalent
- Fluency in English; bilingual Spanish a plus