Job Description
Join our award-winning team at Grand Hospitality Cleveland as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown. Enjoy weekly pay, competitive benefits, and career growth in a luxury hotel environment. If you thrive in fast-paced settings and possess impeccable communication skills, apply today!
Responsibilities
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest stays
- Utilize PMS systems (Opera/Sabre) for seamless operations
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Cleveland attractions and services
- Flexible availability including nights/weekends
- High school diploma or equivalent required