Job Description
Join our dynamic hospitality team at the Grand Plaza Hotel in Los Angeles! We're seeking energetic Front Desk Agents with a passion for exceptional customer service. Enjoy the flexibility of weekly pay and shift work while delivering memorable experiences to our diverse clientele. This role is perfect for detail-oriented professionals who thrive in fast-paced environments. Our competitive compensation package includes:
- Weekly direct deposit paychecks
- Comprehensive health benefits
- Opportunities for career advancement
- Employee discounts on hotel stays
Responsibilities
- Check in/out guests efficiently with hotel software systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and professionalism
- Assist with valet services and luggage handling
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in Opera or similar PMS software
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license (for valet duties)
- Basic math and cash handling proficiency
- Fluency in English; Spanish preferred
- High school diploma or equivalent required