Job Description
Join our award-winning hospitality team at Grand Plaza Hotel and launch your career in luxury guest services! We're seeking dynamic Front Desk Agents who thrive in fast-paced environments and deliver exceptional customer experiences. With weekly pay and comprehensive benefits, this role offers stability and growth opportunities within our Kansas City landmark property.
As the first point of contact for our international clientele, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism and warmth. Enjoy competitive compensation, flexible scheduling, and a supportive work culture that values your contributions.
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera PMS system
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet teams for guest requests
- Resolve guest complaints with empathy and efficiency while maintaining service standards
- Upsell premium services and room upgrades to maximize revenue
- Maintain cleanliness and organization of the front desk area
- Participate in daily shift briefings and monthly training sessions
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in luxury/hotel environment
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Kansas City attractions and transportation
- Valid driver's license and clean driving record (for valet coordination)
- Fluency in English; Spanish proficiency highly valued