Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent and deliver exceptional guest experiences in the heart of Minneapolis. We're seeking dynamic individuals to fill immediate openings with flexible shift schedules. This role is perfect for hospitality professionals who thrive in fast-paced environments and are passionate about creating memorable stays for our diverse clientele.
As the first point of contact, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism and efficiency. We offer competitive compensation, comprehensive benefits, and growth opportunities within our global brand. If you're ready to start your career journey today, apply now!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel systems
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Assist with concierge services and local recommendations
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management software (Opera, Fidelio)
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and multitasking abilities
- Basic knowledge of Minneapolis attractions and transportation
- Valid driver's license (if providing shuttle services)