Job Description
Join our award-winning team at Grand Harbor Inn, Baltimore's premier waterfront destination! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences with weekly pay. Enjoy competitive compensation, flexible scheduling, and a supportive work environment in the heart of Maryland's tourism hub. Perfect for hospitality professionals seeking stability and growth opportunities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments, manage cash floats, and balance daily transactions
- Act as hotel ambassador with comprehensive knowledge of local attractions
- Maintain accurate guest records and confidential information
- Support concierge services and special event requests
Qualifications
- 1+ years hotel front desk or customer service experience preferred
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Maryland driver's license and reliable transportation
- Flexible availability including weekends, nights, and holidays
- Basic math and cash handling proficiency
- Professional appearance and positive attitude