Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking charismatic professionals to deliver exceptional guest experiences at our premier Atlanta location. Enjoy competitive weekly pay, comprehensive benefits, and a supportive environment where your hospitality skills shine. If you thrive in fast-paced settings and take pride in creating memorable stays, apply today to start your rewarding career in Georgia's vibrant hospitality industry!
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and optimize room occupancy daily
- Respond to guest inquiries with prompt, professional solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell premium services to enhance guest experiences
- Handle emergency situations with calm, decisive action
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling abilities
- Valid driver's license and reliable transportation
- Positive attitude with strong attention to detail
- High school diploma or equivalent required