Job Description
Join our award-winning luxury hotel team as a Front Desk Agent and experience the thrill of Denver's vibrant hospitality scene! We're seeking energetic professionals who thrive in fast-paced environments to deliver exceptional guest experiences. Enjoy the flexibility of part-time work with the reliability of weekly paychecks and opportunities for career advancement. Our team-centric culture values your dedication with competitive compensation, comprehensive training, and a dynamic downtown location near major attractions. Apply today to become part of Denver's premier hospitality destination!
Responsibilities
- Deliver personalized guest check-in/check-out experiences using PMS systems
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local tourism ambassador with comprehensive destination knowledge
- Maintain secure handling of guest data and confidential information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak check-in periods
- Valid Colorado hospitality certification (or willingness to obtain)
- Flexible availability including nights, weekends, and holidays
- Basic math aptitude and cash handling experience
- Fluency in English; Spanish proficiency highly valued