Job Description
Join our award-winning team at Grand Harbor Hotel Baltimore, where exceptional service meets waterfront elegance. We're seeking charismatic Front Desk Agents to deliver memorable guest experiences in our luxury downtown property. Enjoy weekly pay, competitive benefits, and career advancement opportunities in Baltimore's vibrant hospitality scene. If you thrive in fast-paced environments and take pride in creating seamless check-in/out experiences, we want you on our team!
Responsibilities
- Deliver exceptional guest service during check-in, check-out, and throughout the guest stay
- Manage reservations, room assignments, and billing inquiries with precision
- Utilize hotel management systems (Opera) for efficient operations
- Handle guest complaints and resolve issues promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and maintain accurate financial records
- Act as hotel ambassador providing local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Maryland driver's license (if required for shuttle duties)
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling proficiency
- Professional appearance and positive attitude