Job Description
Join our award-winning downtown Memphis hotel and enjoy the stability of weekly pay in the heart of the Bluff City! As a Front Desk Agent, you'll be the first point of contact for guests seeking exceptional Southern hospitality. We offer competitive wages, immediate benefits, and a supportive team environment where your contributions are recognized every week. Perfect for hospitality professionals seeking reliable income without waiting for monthly paychecks!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations and room assignments using our property management system
- Handle guest inquiries with Memphis-specific knowledge (attractions, dining, events)
- Process payments and maintain accurate financial documentation
- Collaborate with housekeeping and maintenance teams to resolve guest issues promptly
- Execute upselling opportunities for premium rooms and amenities
- Maintain security protocols for guest and property safety
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, etc.)
- Strong communication skills with multilingual abilities preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for cash handling and financial transactions
- Valid Tennessee driver's license (if airport shuttle duties required)
- TIPS certification or willingness to obtain within 30 days
- Positive attitude reflecting Memphis's vibrant spirit