Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent where your exceptional service skills shine! We offer competitive weekly pay and flexible shift schedules to support your lifestyle. As the first point of contact for our guests, you'll create memorable experiences while managing check-ins, reservations, and inquiries. Our Chicago location offers a vibrant work environment with growth opportunities for dedicated hospitality professionals.
Responsibilities
- Manage guest check-ins/checkouts efficiently with hotel management software
- Handle reservation inquiries and modify bookings using Opera/PMS systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain cash drawer accountability
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits of guest accounts and transaction records
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Proficiency with PMS systems (Opera, Fidelio, etc.)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling proficiency
- Professional appearance and positive demeanor
- Valid driver's license (if required for errands)