Job Description
Join our award-winning team at the Grand Charlotte Hotel, where every guest experience begins with exceptional hospitality! We're seeking passionate individuals to kickstart their careers in the luxury hotel industry. No prior experience required – we provide comprehensive training to help you thrive in a dynamic environment. Enjoy competitive pay, career growth opportunities, and a supportive team culture in the heart of Charlotte's vibrant Uptown district. Perfect for students and career changers looking to enter the hospitality field!
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage reservation systems and room assignments accurately
- Handle guest inquiries and resolve service requests promptly
- Process payments and maintain financial transaction records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and cleanliness protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Positive, service-oriented attitude
- Ability to multitask in fast-paced settings
- Basic computer literacy (we'll teach the rest!)
- Flexible availability including nights/weekends
- Valid North Carolina work permit if applicable