Job Description
Join our award-winning downtown Portland hotel as a Front Desk Agent where your dedication to exceptional guest service fuels unforgettable experiences. We offer competitive weekly pay, comprehensive benefits, and a vibrant team environment. As the first point of contact, you'll create memorable moments while managing seamless check-in/check-out processes. Discover your career in hospitality with us today!
Responsibilities
- Deliver exceptional guest service with warm, professional interactions
- Manage check-in/check-out procedures efficiently using hotel systems
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards and safety protocols
- Assist with reservations and room assignments
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficient in hotel management systems (Opera/Micros)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Flexibility for evening/weekend/holiday shifts
- Valid Oregon driver's license (if required for errands)
- Basic knowledge of Portland attractions preferred