Job Description
Join our dynamic hospitality team at Oakland Hospitality Group as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences while enjoying the benefit of weekly pay. Located in the vibrant heart of Oakland, our hotel combines modern luxury with local charm. As the first point of contact for our diverse clientele, you'll embody our commitment to service excellence while building a rewarding career in the hospitality industry.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, inquiries, and payment processing using Opera/PMS systems
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams to ensure operational readiness
- Process billing transactions and maintain accurate financial records
- Market hotel amenities and services to enhance guest satisfaction
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license (if required for errands)
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Oakland attractions and transportation
- High school diploma or equivalent required