Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking charismatic professionals to deliver exceptional guest experiences while enjoying the stability of weekly pay in Ohio's thriving hospitality scene. This role offers growth opportunities, comprehensive benefits, and a vibrant team environment where your passion for service shines.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and welcoming lobby environment
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in reservation software (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Positive attitude and strong attention to detail
- High school diploma or equivalent required