Job Description
Are you a people person with a passion for hospitality? The Queen City Hotel Group is seeking a dynamic and professional Front Desk Agent to join our growing team in Charlotte, North Carolina. We pride ourselves on delivering exceptional guest experiences, and we want you to be the welcoming face of our brand.
Why Join Us?
- Weekly Paychecks: Get paid every week with no waiting.
- Great Benefits: Comprehensive health insurance, paid time off, and employee discounts.
- Growth Opportunities: Clear pathways for career advancement within our luxury portfolio.
- Modern Environment: Work in a stylish, contemporary hotel in the heart of Uptown Charlotte.
If you have a friendly demeanor, excellent communication skills, and a commitment to service excellence, we want to meet you. Apply today to start your journey with us!
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Process check-ins, check-outs, and room changes efficiently using our property management software.
- Answer incoming phone calls and emails promptly, routing inquiries to the appropriate department.
- Manage the front desk lobby area, ensuring it is clean, organized, and welcoming at all times.
- Handle cash, credit card, and digital transactions accurately and balance the daily register.
- Assist guests with directions, local recommendations, and special requests to enhance their stay.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required; hospitality experience is a plus but not mandatory.
- Strong interpersonal and communication skills with a focus on customer service.
- Proficiency in Microsoft Office Suite and property management systems (e.g., Opera, StayNTouch).
- Ability to work flexible hours, including weekends, nights, and holidays.
- Professional appearance and demeanor with a friendly, approachable attitude.
- Basic math skills for cash handling and billing accuracy.