Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Plaza Hotel in Charlotte, NC! We're seeking dynamic hospitality professionals to deliver exceptional guest experiences with the convenience of weekly pay. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of Uptown Charlotte. Apply today and start your rewarding career in hospitality!
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Manage reservations, billing inquiries, and room assignments
- Resolve guest concerns promptly with a solutions-oriented approach
- Collaborate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera) for accurate operations
- Process payments and maintain financial records
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software (Opera preferred)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- High school diploma or equivalent required