Job Description
Join our award-winning luxury hotel in Charlotte, NC as a Front Desk Agent and experience the difference of weekly pay! We're seeking energetic professionals to deliver exceptional guest experiences while enjoying competitive compensation and benefits. This full-time role offers stability, growth opportunities, and the chance to be part of a dynamic team in one of America's fastest-growing cities. Weekly pay means no more waiting for your hard-earned money – get paid every Friday! Benefits include health insurance, paid time off, and employee discounts. If you're passionate about hospitality and value financial consistency, apply today!
Responsibilities
- Deliver outstanding guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with professionalism and solutions-oriented approach
- Coordinate with housekeeping and maintenance departments for seamless operations
- Process payments and maintain accurate financial records
- Utilize property management systems efficiently
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- High school diploma or equivalent required
- Basic knowledge of hospitality industry trends
- Valid driver's license (if required for local errands)
- Fluency in English; Spanish a plus