Job Description
Join our award-winning team as a Front Desk Agent at the heart of Charlotte's vibrant hospitality scene! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly pay and career growth opportunities. Enjoy competitive benefits, flexible scheduling, and a supportive environment where your people skills shine. Whether you're a seasoned hotelier or new to hospitality, we provide comprehensive training to help you thrive.
As part of our North Carolina-Georgia hotel chain, you'll work at premier properties frequented by business and leisure travelers. We value teamwork, initiative, and a passion for creating memorable stays. Ready to start your hospitality career with immediate pay? Apply today!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and optimize room inventory daily
- Resolve guest inquiries with prompt, personalized solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Uphold brand standards in guest interactions
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with PMS software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling accuracy
- Flexible availability including nights/weekends
- Positive attitude with strong attention to detail