Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Detroit! We're seeking dynamic professionals to deliver exceptional guest experiences in our vibrant downtown location. Enjoy the stability of weekly pay and flexible shift schedules while building a rewarding career in one of America's most iconic cities. If you thrive in fast-paced environments and take pride in creating memorable stays, this is your opportunity to shine!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints promptly while maintaining service standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer with accuracy
- Act as local tourism resource for guests exploring Detroit attractions
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, PropertyWare)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Basic math and cash handling proficiency
- Valid Michigan driver's license preferred