Job Description
Join our award-winning hospitality team in Baltimore, MD as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences with the flexibility of weekly pay and rotating shifts. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in Maryland's vibrant tourism industry. Perfect for early risers, night owls, and weekend warriors!
Responsibilities
- Manage check-in/check-out procedures with speed and accuracy
- Handle guest inquiries and resolve service issues promptly
- Process reservations and manage room availability systems
- Collaborate with housekeeping and maintenance teams
- Process payments and maintain financial records
- Uphold brand standards and safety protocols
- Coordinate transportation and local activity bookings
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Flexible availability for day/evening/weekend shifts
- Basic math and cash handling abilities
- Ability to stand for extended periods
- Valid Maryland driver's license preferred
- Bilingual (English/Spanish) a plus