Job Description
Join our award-winning luxury hotel in Philadelphia as a Front Desk Agent and experience the pinnacle of hospitality excellence! We're seeking dynamic professionals to deliver exceptional guest experiences with weekly pay and outstanding benefits. As the first point of contact, you'll create memorable moments while enjoying career growth opportunities in one of Pennsylvania's most vibrant cities. No experience necessary – comprehensive training provided! Apply today and transform your passion for service into a rewarding career.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Handle guest complaints and resolve issues with empathy and efficiency
- Maintain accurate guest records using Opera property management system
- Upsell hotel amenities, dining packages, and local attractions
- Execute daily cash handling procedures and end-of-day reconciliation
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- 1+ years customer service experience in hospitality or related field
- Exceptional communication and interpersonal skills
- Proficiency in property management systems (Opera, Cloudbeds)
- Strong problem-solving abilities and conflict resolution techniques
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for financial transactions
- Valid Pennsylvania driver's license preferred