Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in sunny Tampa! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and flexible shift schedules including nights, weekends, and holidays. Perfect for career-driven individuals passionate about hospitality excellence.
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservations and optimize room inventory
- Resolve guest inquiries and service requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hospitality front desk experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights/weekends/holidays)
- Valid Florida driver's license
- Basic knowledge of Tampa attractions and transportation
- High school diploma or equivalent required