Job Description
Join our award-winning hospitality team at Grandview Hotels & Resorts in Charlotte, NC! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences with the added benefit of weekly pay. Enjoy a dynamic work environment in Virginia's premier hotel district, competitive compensation, and growth opportunities within our luxury brand. If you thrive in fast-paced settings and value teamwork, apply today!
Responsibilities
- Manage guest check-in/check-out procedures efficiently using hotel systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and safety protocols
- Assist with luggage and guest transportation requests
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of local attractions and transportation
- Valid driver's license preferred
- First Aid/CPR certification a plus