Job Description
Join the award-winning team at Minneapolis Grand Hotel, a premier downtown destination blending luxury with Midwestern hospitality. We seek passionate individuals to deliver exceptional guest experiences in our vibrant 350-room property. Enjoy competitive benefits, growth opportunities, and a supportive work culture in the heart of Minneapolis.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping departments
- Manage check-in/check-out procedures and resolve guest inquiries promptly
- Maintain pristine room standards and public area cleanliness
- Collaborate with cross-functional teams for seamless operations
- Upsell hotel amenities and local experiences
- Adhere to safety protocols and brand standards
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Attention to detail and problem-solving aptitude
- Basic computer proficiency with hotel management systems
- Valid work authorization required
- Ability to lift 25 lbs occasionally