Job Description
Join Oklahoma City's premier luxury hospitality destination as a Hospitality Shift Supervisor! We're seeking dynamic leaders to oversee our 24/7 operations, ensuring exceptional guest experiences during high-demand periods. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in our award-winning downtown property.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Hotel discounts worldwide
- Tuition reimbursement programs
- Shift differentials for nights/weekends
Responsibilities
- Manage daily front desk operations during assigned shifts
- Train and mentor front desk agents on service excellence
- Handle escalated guest inquiries and resolve complaints
- Oversee check-in/check-out processes and room assignments
- Monitor revenue management and room availability
- Coordinate with housekeeping and maintenance teams
- Implement emergency procedures during critical incidents
- Complete shift reports and performance metrics
Qualifications
- 3+ years hotel operations experience required
- Supervisory/leadership certification preferred
- Advanced knowledge of PMS systems (Opera/Micros)
- Exceptional conflict resolution skills
- Ability to work flexible shifts including nights/holidays
- Strong multitasking and decision-making abilities
- Valid Oklahoma driver's license
- Must pass background check and drug screening