Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury Philadelphia hotel. Enjoy the stability of weekly pay while working in a dynamic environment where your hospitality skills shine. We offer comprehensive training, career advancement opportunities, and a supportive team culture. If you're passionate about creating memorable stays and thrive in fast-paced settings, this is your next career move!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage room reservations, billing inquiries, and guest requests promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints with empathy and solution-oriented approaches
- Maintain accurate guest records and confidential information
- Process payments and manage cash drawer with precision
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid driver's license and reliable transportation
- Basic computer literacy and multitasking abilities
- Positive attitude and commitment to service excellence
- High school diploma or equivalent required