Job Description
Join our dynamic hospitality team at Grand Horizon Hotels in vibrant Portland! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences with the added benefit of weekly pay. Enjoy competitive compensation, comprehensive training, and a supportive work environment in one of Oregon's most exciting cities. Perfect for career-driven professionals who value timely compensation and growth opportunities in luxury hospitality.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures, room reservations, and concierge services
- Manage daily front desk operations including cash handling, billing, and payment processing
- Resolve guest inquiries and complaints promptly with professionalism and empathy
- Maintain accurate guest records and ensure data integrity in property management systems
- Coordinate with housekeeping and maintenance teams to optimize guest satisfaction
- Execute upselling strategies for room upgrades, amenities, and local experiences
- Adhere to all brand standards and safety protocols
Qualifications
- Minimum 1 year experience in front desk or customer service role
- Proficiency with property management systems (e.g., Opera, Marriott Bonvoy)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment with attention to detail
- Valid Oregon alcohol service certification (OLCC)
- Flexible availability including weekends, evenings, and holidays
- Basic knowledge of Portland attractions and transportation systems
- High school diploma or equivalent required