Job Description
Join our dynamic hospitality team as a Front Desk Agent and experience the excitement of Indianapolis's premier hotel! We're seeking energetic professionals to deliver exceptional guest experiences with our exclusive weekly pay option. This role is perfect for career-driven individuals seeking stability and growth in the hospitality industry.
As a key ambassador of our brand, you'll handle check-in/check-out processes, manage reservations, and resolve guest inquiries with professionalism. Enjoy competitive compensation, flexible scheduling, and comprehensive training – all with the convenience of weekly paychecks!
Responsibilities
- Manage seamless guest check-in/check-out procedures using PMS systems
- Process payments, handle cash transactions, and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain cleanliness and organization of the front desk area
- Generate daily reports and maintain accurate guest documentation
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic computer literacy and cash handling experience
- Flexible availability including weekends and holidays
- High school diploma or equivalent required
- Valid Indiana driver's license (for occasional errands)