Job Description
Welcome to Skyline Grand Hotel, where we redefine luxury hospitality in the heart of Minneapolis. We are currently seeking a dynamic and welcoming Front Desk Agent to join our dedicated team. We pride ourselves on exceptional guest experiences, and we are looking for someone who embodies our core values of warmth, professionalism, and efficiency.
As part of our team, you will enjoy the benefits of weekly pay, comprehensive health insurance, and opportunities for career advancement within our premium property. If you are looking for a stable, rewarding position in the hospitality industry, we want to meet you.
Responsibilities
- Greet and welcome guests with a warm and professional demeanor upon arrival and departure.
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle guest inquiries, complaints, and requests promptly to ensure 100% guest satisfaction.
- Process payments and maintain accurate daily financial records and logs.
- Assist with concierge services, including restaurant reservations and local transportation arrangements.
- Monitor lobby areas to ensure a clean, safe, and welcoming environment for all guests.
- Collaborate with housekeeping and maintenance staff to address room status updates.
Qualifications
- High school diploma or GED required; hospitality degree or certificate is a plus.
- Previous experience as a Front Desk Agent, Receptionist, or in a similar hospitality role is preferred.
- Strong interpersonal and communication skills with a friendly, approachable personality.
- Proficiency in MS Office applications and Property Management Systems (e.g., Opera, StayNTouch).
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Attention to detail and ability to multi-task in a fast-paced environment.
- Clean background check required.